No Returns Policy

At Let’s go grab matcha, all sales are final.

Due to the nature of our products, we do not accept returns or exchanges for change of mind, incorrect product selection, or personal preference.

Please carefully review your order before completing your purchase. If you are unsure which matcha is right for you, feel free to contact us before placing your order and we’ll be happy to help.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after receiving your order.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will review the issue and, where appropriate, arrange a replacement or other suitable resolution.

Australian Consumer Law

This policy does not exclude or limit any rights you may have under the Australian Consumer Law. If a product is faulty, unsafe, not fit for purpose, or does not match its description, you may be entitled to a remedy under Australian Consumer Law.

For any questions regarding our returns policy, please contact us before placing your order.